Our refund policy has been devised to define the situations under which Alphard Technologies will provide a refund, the procedure for claiming a refund and the responsibility of Alphard Technologies in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.
Coverage & Scope
Our refund policy covers the refunds by Alphard Technologies and/or a website owned and managed by Alphard Technologies a creative digital agency India.
This policy does not have any application for companies which are not owned or controlled by Alphard Technologies or for persons not employed or managed by Alphard Technologies. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Alphard Technologies website link.
Filing A Complaint
At Alphard Technologies a creative digital agency India we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at info@alphardtechnologies.com for a final dialogue prior to requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility For Refund
At Alphard Technologies our main concern is customer satirisation we only charge our customers after we deliver the service and customers have approved the design and customers are satisfied, But Customers are still eligible to cancel their service and get full refund if they ask for refund within 15 days after Alphard technologies deliver the service and after 15 days customer will only get 20% of the total amount paid for the services provided to all the consumers.
At Alphard Technologies a creative digital agency India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website
Web / Graphic design
Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 14 Days to refund the amount.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
Logo design / brochure design
Full refund: In cases where the project has not been started or if the initial design style has not been approved.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
Web Programming
Full refund: If the project has not been initiated.
There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Alphard Technologies taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Dedicated Hiring (Offshore Staffing Solution)
NOTE: Alphard Technologies delivery commitment is subject to:
Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ or any other resource and/or staff.
Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.